Frequently Asked Questions
Below are answers to the questions we are asked most often. If you cannot find what you need, email our support desk and we will help.
I am not getting any reply from you
Please note that we may not respond to any email on Sunday. Sometimes, emails go to SPAM, so also check your SPAM (JUNK) mails. If you haven't received any email from us, email us again.
What payment methods do you accept?
We take Crypto payments (Bitcoin, Bitcoin Cash, Ethereum and others), MoneyGram and Western Union.
My order is cancelled but I've sent the payment
In this case you should provide the Transaction ID (HASH). You can find it in your wallet by viewing the transaction in Block Explorer. It seems there is a difference in price and the system didn't detect your payment.
I placed my order! When will it be shipped?
All orders are shipped out within 1-7 business days. Please accept our apologies for any shipping delay — it can take longer than usual for a package to be shipped out, but there is nothing for you to worry about; you'll receive what you have paid for. Thank you for your patience.
How long does it take to receive my order?
It depends on the warehouse you are buying from. USA Warehouse ETA is 3-7 days. International and Europe warehouses take from 10 to 31 days.
How do I change my shipping address?
Login to your account, find your order and, if it wasn't shipped yet, you can edit your shipping address. You can also contact us by opening a ticket and we will change the shipping address for you.
How do I track the status of my order?
You will get an email confirmation that your order is completed; the mail will include the tracking number with the link to the tracking page. You can also track your order by viewing your order in your account.
Where do you ship from?
We ship from different warehouses around the world.
How much is shipping?
Please note: we ship from different warehouses around the world and each warehouse has a separate shipping cost. We advise you to order from the same warehouse to avoid multiple shipping costs.
Do you provide a tracking number?
When we dispatch an order we send you an email with the order's shipping confirmation, including its tracking number and the link where to track it.